ICYMI: Senator Rosen Helps Restore Mail Service for Disabled Nevada Veteran in Reno

After Being Notified That USPS Wouldn’t Deliver Mail To Their Home, The Bursons Reached Out To Senator Rosen’s Office For Assistance So They Can Continue Receiving Their Prescriptions And Other Critical Mail

RENO, NV – U.S. Senator Jacky Rosen (D-NV) recently helped Roy Burson, a disabled Vietnam War veteran, and his wife, Hilary, get their mail delivered to their home again after the U.S. Postal Service announced mail delivery service would end at the Burson’s home. This disruption in mail delivery to the Burson’s home interfered with the couple’s ability to receive their life-saving medication and important medical notifications from the VA. Senator Rosen and her office were able to successfully cut through bureaucratic red tape to ensure the Bursons received mail to their home once again, including their much needed prescriptions from the VA.

KOLO Reno: Red Rock couple mail delivery restored

By Terri Russell

Key Points:

  • Five months ago, Hilary Burson says U.S. Postal Service representatives made an unannounced visit to their home and informed the couple after 13 years, their mail delivery would be cut off because of the dangerous driveway. The decision left the Bursons with little alternatives.
  • “It was mainly his medicine from the VA and doctors’ appointment reminders,” says Hilary Burson of the most essential mail they missed. Roy Burson is a Vietnam Veteran, and a cancer survivor. 
  • In the past five months the couple received no mail service at all. Hilary says it got so bad they had to personally visit the VA to fill Roy’s prescriptions. That errand is well over 40-miles round trip.
  • Our story caught the attention of Nevada U.S. Senator Jacky Rosen. Hilary says she received an inquiry from a constituency services representative at the Reno Office, who gathered information and set about to right the problem.
  • Then approximately two weeks ago, the couple was visited by the Postmaster, and in no time at all Hilary says their mail delivery started up again.
  • “They are now getting all of their mail right to their home and really most importantly those lifesaving prescriptions,” says Senator Jacky Rosen, Nevada’s junior U.S. Senator. “Now we owe them both a debt of gratitude for serving our nation. We have to live up to that. I was very proud to be able to help this family.”
  • A call from Senator Rosen to the Bursons could have knocked Hilary over with a feather. “She said you are one of my constituents, your husband was disabled he is a Veteran and he deserves better treatment.”